1. Explain how the Business Communication 2.0 concept is transforming the practice of business communication.
- Traditional Model: Broadcasting and Publishing
- Social Model: Interaction and Conversation
- Hybrid Model: Social model and traditional model
2. Describe the five characteristics of effective business communication
- Provide practical information
- Give facts rather than vague impressions
- Present information in a concise, efficient manner
- Clarify expectations and responsibilities
- Offer compelling, persuasive arguments and recommendations
3. Describe six strategies for communicating more effectively on the job
- Connect with audiences
- minimizing distractions
- adopting and audience-centered approach
- improving basic communication skills
- using constructive feedback
- being sensitive to business etiquette
4. Explain what must occur for an audience to successfully receive, decode, and respond to messages
Receiving message:
- Consider audience expectations
- Ensure ease of use
- Emphasize familiarity
- Practice empathy
- Design for compatibility
Decoding message:
- Culture issues
- Individual beliefs and biases
- Language differences
- Thinking Styles
Responding to messgae:
- Memory
- Ability
- Motivation
5. Explain four strategies for successfully using communication technology
- Maintaining Perspective
- Avoiding information overload
- Using technology productively
- Reconnecting with people
6. Discuss the importance of ethics in business communication and differentiate between etical dilemmas and ethical lapses
Ethical communication:
- True in every sense
- Include relevant information
- No deceptive in any way
Legal and Ethical Behavior:
- Promotions
- Contracts
- Employment
- Intellectual property
- Financial reporting
- Dafamation
Interesting web:
Interpersonal Communication Law & Legal Definition
http://definitions.uslegal.com/i/interpersonal-communication/From this web, we can learn interpersonal communication law and style.
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